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Suvarnabhumi Airport luggage system upgraded

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The automatic baggage handling system at Suvarnabhumi airport has been upgraded with more data-processing capacity in a move authorities believe will solve the problem of stranded luggage. Airports of Thailand (AoT) finished the system upgrade at noon yesterday, allowing passenger luggage to again be sorted automatically by the conveyor belt system.

The data-processing capacity was increased 2.5 times, said AoT president Chotisak Asapaviriya.

On Saturday, the system failed to read about 6,700 pieces of outbound luggage, resulting in luggage being stranded in the conveyor system.

Mr Chotisak said the problem was the system could not sort luggage quickly enough because bags from other countries were tagged with excessive information that overloaded Suvarnabhumi's system.

Thai Airways sets up a Call Center to help passengers find their baggage

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Thai Airways International has improved the efficiency of the baggage claim service at Suvarnabhumi Airport by opening a call center to help passengers get their baggage 24 hours a day.

Passengers who don’t receive baggage are requested to call 0-2130-0057-8, 0-2130-0060 anytime.

And due to a great number of passengers using the Suvarnabhumi international airport since its official opening on September 28th, 2006, the national flag carrier urges all passengers to check in before time. Passengers of international flights are requested to check in 3 hours before boarding time while domestic passengers should check in one hour before departure.

Le Meridien Suvarnabhumi Golf Resort & Spa to open in July 2008

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Starwood Hotels & Resorts Worldwide, Inc’s global hotel brand Le Méridien Hotels & Resorts, continues to expand its presence in Asia Pacific with the signing of Le Méridien Suvarnabhumi Golf Resort & Spa, Thailand. Starwood Hotels & Resorts and Summit Windmill Golf Club Co., Limited announced the agreement to manage this brand new resort in Samut Prakan, just south east of Bangkok and approximately 3 miles from the new Suvarnabhumi International Airport of Bangkok, Thailand. This newly built resort, which will open in July 2008, will also be one of the first international upscale hotels to be built in the up and coming Suvarnabhumi area, where the new airport is located.

Suvarnabhumi airport can compete against Changi: Singapore airport director

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Suvarnabhumi Airport could become a "formidable competitor" to the award-winning Changi Airport, according to the Singapore airport's managing director Foo Sek Min.

He said Bangkok's new international airport was a "100 per cent improvement" on Don Muang, despite the many hitches since it opened on September 28.

Foo warned, however, that Suvarnabhumi should be aware of its costs spiralling, put up better signs and improve its baggage-handling system.

He said Changi - regarded as the world's best airport - was confident in its strategy of having three main terminals plus one low-cost terminal, instead of having one mega-terminal like Suvarnabhumi.

Suvarnabhumi Airport gets passing grade in the first week

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Suvarnabhumi Airport has received a passing grade in its first week of operation, but still has a long way to go before it can compete with world-class airports in Hong Kong and Singapore, international airline managers say.

Many executives were poised for the worst when the 125-billion-baht airport opened on September 28, expecting a host of baggage system malfunctions and computer glitches. But the problems turned out to be largely similar to those that airlines faced at the old Bangkok International Airport (Don Muang) right up until its closure.

"Before the opening, we were so worried about problems, particularly with the baggage system," said Seiichi Iwasaki, the Southeast Asia regional manager for Japan Airlines. "But it turned out to be okay, though there are still small problems."

Thai Airways requests passengers to check in to international flights 3 hours in advance

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Thai Airways International requests the assistance of passengers flying out of Suvarnabhumi Airport, to check in 3 hours in advance for international flights and 1 hour in advance for domestic flights, in order to decrease traffic jams routed to and from the airport.

Flg. Off. Apinan Sumanaseni, THAI's President, said that following the official opening of Suvarnabhumi Airport on 28 September 2006, there have been several people coming out to the airport who are both passengers and observing public, both inside and outside the airport terminal area. This has resulted in traffic congestion on the roads within the airport area. Therefore, the company requests the assistance of passengers traveling THAI flights to check in as follows:

Bangkok’s new airport offers exciting stop-over options

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Bangkok’s new international airport – Suvarnabhumi – opened officially on September 28th with the touchdown at 03:02 of a Lufthansa cargo plane.

The airport is set to become one of the world’s most important aviation hubs, and with Bangkok a key hub for flights to Europe, the Middle East, the Indochina region and the rest of Asia, the airport opening will have particular significance for travellers from Australia. In particular, it will open up new stop-over destinations in Thailand, such as Pattaya, which will now be just 1½ hours from Suvarnabhumi Airport.

Initially, Suvarnabhumi Airport is expected to handle up to 45 million passengers annually, based on two parallel runways with a total capacity of 76 flights per hour. Upon full completion, it will have four runways ankd passenger terminals capable of handling 100 million movements a year.

Smiths Detection lands $10M security contract for new Bangkok airport

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Smiths Detection, a provider of integrated intelligent security systems based in Newport, R.I., has been awarded a contract worth more than $10 million to supply a comprehensive integrated security system for Thai Airways at Bangkok's new Suvarnabhumi Airport.

The contract calls for Smiths Detection to supply, install and integrate X-ray screening equipment, network infrastructure, intelligent Closed Caption TV systems, access control, and intrusion detection systems.

According to company officials, this is the first international contract of its type for Smiths Detection. The company's LiveWave business unit will integrate the security hardware via its FirstView systems management software to create a secure network and master control facility that connects all physical security equipment on the site.

Airport lounges behind schedule

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The rush to open Suvarnabhumi Airport on September 28 has taken its toll on premium passengers who have very limited access to a handful of lounges that were opened just in time but are not fully functional.

Only the lounges belonging to Thai Airways International, Bangkok Airways, Cathay Pacific and China Airlines came on stream in the departure area.

Two other lounges, for first- and business-class passengers, operated by privately owned Master Mind by Louis Tavern are also open, albeit not fully.

Although the basic amenities, including furniture, and food and beverages, are in place at the opened lounges, facilities such as wireless Internet, telephone and fax are not available. The hardware is installed but not yet operating.

Changes made at Suvarnabhumi Airport to improve service

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Ministry of Transport Permanent Secretary Wanchai Sarathulthat yesterday stressed that Suvarnabhumi Airport will run as smoothly as Bangkok International Airport (Don Muang) within two months.

“By November, the staff will be accustomed to the new facility. Working at as much as 80 percent of its maximum capacity, the new airport will be as reliable as Don Muang,” said Wanchai after chairing a meeting among airport agencies to discuss problems during Suvarnabhumi’s first few days of full operations.

To assess Suvarnabhumi’s efficiency, Wanchai followed passengers who were making their way through the arrival hall. He observed passengers being inconvenienced by a duty free shop that blocked access to the customs and immigration booths.

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